1. Introduction
Skynest ("we", "company") respects the privacy of visitors to Skynest website. Applications in the ecosystem have their own policies and terms, depending on the product contracted. This Policy describes the personal data we collect, how we use and share it, and how you can exercise your rights.
We comply with Brazil’s General Data Protection Law (LGPD, Law No. 13,709/2018) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. Data We Collect
2.1 Information you provide
The contact form prepares a message in your browser. The website does not send this information to Skynest. When you confirm sending it in your email application, we receive your name, email address, company (if provided) and message.
2.2 Information collected automatically
The website includes no analytics tools or trackers. The hosting service may record technical access information, such as IP address, browser and requested resource, for operation and security.
2.3 Data in client applications
Skynest develops applications for clients. In those cases, the client is the data controller and this Policy does not apply: the client must provide a policy within the application. Skynest acts as a processor under contract and on the client’s instructions.
3. How We Use Your Data
- Respond to your inquiry and provide information about services;
- Send proposals and commercial communications, only with your consent;
- Operate and protect the website using technical access information;
- Meet legal and accounting obligations.
4. Legal Basis (LGPD Article 7)
We process your data on the following bases:
| Purpose | Legal basis |
|---|---|
| Responding to inquiries and proposals | Contract performance / pre-contractual steps |
| Authorized commercial communications | Consent |
| Website operation and security | Legitimate interest (technical records) |
| Accounting and tax records | Legal obligation |
5. Data Sharing
We do not sell your data. We share it only:
- With infrastructure providers (hosting and email) acting as processors under contract;
- When required by law or court order;
- In a merger or acquisition, with prior notice on this page.
6. International Transfers
Some providers, such as cloud hosting services, may process data outside Brazil. We ensure these transfers use appropriate safeguards provided for under the LGPD, such as standard clauses, certifications or consent.
7. Data Retention
We retain data for as long as necessary for the purpose for which it was collected:
- Contact and proposal information: up to 2 years after the last contact;
- Contract and tax records: for the applicable legal period (5 years or more);
- Technical records: for the period necessary for operation and security.
8. Security
We use technical and organizational measures to protect data, including encryption in transit (TLS), role-based access, backups and monitoring. No system is completely secure. In the event of an incident, we will notify the ANPD and affected individuals as required by the LGPD.
9. Your Rights
As a data subject, you may request:
- Confirmation that processing takes place;
- Access to and correction of your data;
- Anonymization, blocking or deletion of unnecessary data;
- Portability to another provider;
- Withdrawal of consent;
- Information about sharing.
To exercise these rights, email contato@skynest.com.br. We will respond within 15 business days.
10. Children and Adolescents
Our website and services are not directed at people under 18. We do not knowingly collect children’s data. If you identify such collection, contact us for immediate removal.
11. Cookies
This website does not set cookies or use local storage for tracking. Language selection uses links between Portuguese and English pages. External websites have their own policies.
12. Data Protection Officer (DPO)
Under Article 41 of the LGPD, our Data Protection Officer can be contacted at contato@skynest.com.br.
13. Changes to This Policy
We may update this Policy at any time. The update date at the top reflects the current version. We recommend checking this page periodically.